Series: Why Japanese customer service is so consistently amazing (and why you probably won’t find it anywhere else!)

When you think of Japan, serene temples, high-speed trains, and world-class sushi might come to mind. Yet, one experience leaves an indelible mark: exceptional customer service. From heartfelt bows to meticulous attention to detail, Japanese service feels more like an art than a transaction. But why is it so remarkable? And what can we do to emulate this kind of performance in the workplace?

The answer lies in four deeply rooted cultural concepts I am going to discuss in the next series of posts: Let’s start with Uchi vs. Soto