I design and lead capability, culture, and customer experience initiatives that create measurable impact across large and complex networks. Combining strategic thinking with practical delivery, I specialise in learning systems, leadership development, frontline capability, and emerging technology adoption.
With experience spanning learning design, facilitation, customer experience, and organisational capability, I bring a research-informed and commercially grounded approach to every project. My work focuses on creating engaging, scalable, and human-centred solutions that improve performance, strengthen culture, and deliver meaningful outcomes for both businesses and customers.
How did I get here?
After spending 12 years in Japan working in higher education, research, and TESOL, I returned to Australia in 2019 and transitioned into learning design and corporate capability development. Since then, I have led frontline training, customer experience, leadership, and culture initiatives across one of Australia’s most successful automotive networks.
My background across education, sales, customer service, and facilitation allows me to combine research-informed thinking with practical business application. I focus on creating scalable learning systems, strengthening culture and customer experience, and helping organisations apply emerging technologies in meaningful ways.